Process Analytics

Understand what Analytics display in ProcessMaker Platform.

Plan Availability:

Process Analytics offers pre-configured reports that provide valuable insights into the performance of your Processes. Key features include:

• View analytics about Cases and Tasks.

• Get an overview of activities across the platform.

• Review the historical performance of a single Process or Case.

• Analyze how Process design impacts performance.

• Filter data to drill down to more detailed levels of analysis.

• View performance trends over time.

• Export data to a CSV file.

View Analytics

Follow these steps to view Process Analytics:

1. Ensure that you are logged on to ProcessMaker Platform.

2. Click the Analytics option from the top menu to view a list of processes in your organization.

3. Click on a process to view detailed analytics for that process.

The Analytics reports are displayed in the following tabs:

Overview

The Overview tab provides a comprehensive summary of case performance and key metrics, including:

• Total Case volume.

• Number of active and closed Cases.

• Numbers of Cases closed within the defined due dates.

• Process KPIs, such as average duration or steps per Case.

Use the Filter button to filter based on dates, metrics, or other criteria.

Analysis

The Analysis tab offers an in-depth view of process metrics and performance, including the following:

• Total number of Cases.

• Total complete time.

• Average completion time.

• Cases completed during specific time periods.

• Tasks per Case.

• Drill down to view detailed data about individual Cases.

• Create custom charts through filtering.

Trends

The Trends tab showcases the performance of Cases over time, featuring the following options:

• View started and completed Cases.

• Switch between chart and table view.

• Create filters to view specific data.