Boundary Error Event

A Boundary Error Event object represents alternate workflow routing when an error occurs with its associating object or connector. The Boundary Error Event object may associate with any of the following objects and connectors:

Form Task object
Script Task object
Manual Task object
Sub Process object
Actions By Email connector
Data Connector connector
DocuSign connector
IDP connector
PDF Generator connector
Send Email connector

The Boundary Error Event object associates with an object or connector by attaching to it to that object or connector. Below a Boundary Error Event object associates with a Script Task object.

Boundary Error Event object associates with a Script Task object

During an in-progress Request, if the object/connector to which the Boundary Error Event associates has triggered but is not yet complete when any of the following occurs, then workflow routes through the Boundary Error Event object:

An error occurs in the associating object/connector.
The Boundary Error Event object associates with a Sub Process object and that object receives an error from its child Request.

If the object/connector to which the Boundary Error Event object associates has not triggered, then the Boundary Error Event object does not trigger when the error occurs. The Boundary Error Event object may only trigger if the error occurs in its associating object/connector.

Use an outgoing Sequence Flow object to indicate workflow routing from the Boundary Error Event object if it triggers.

Use a Boundary Error Event object to design business solutions when intended or best-case workflow does not occur because of a Request error. Consider these examples:

Technical error with a Script: If a running Script returns an error, route workflow to a system administrator's Task to investigate why the Script failed.
Escalate child sub-process problems: If the Error End Event object in a child Request captures a Request error, the Boundary Error Event object associated with the parent Request's Sub Process object receives the error, then routes workflow to a system administrator's Task in the parent Process's Request to investigate the issue in the child Request.

An object or connector associated with a Boundary Error Event object may also associate with the following objects in the same object/connector:

A Sub Process object associated with a Boundary Error Event may also associate with a Boundary Message Event object.

Below is a Boundary Error Event object when it is associates with a Script Task object.

Boundary Error Event object associates with a Script Task object

Processes that use Boundary Error Event objects can be complex. Therefore, use it to test workflow variations while designing such Processes.

Add a Boundary Error Event to the Process Model

Permissions

Your user account or group membership must have the following permissions to configure a Boundary Error Event object in the Process model unless your user account has the Make this user a Super Admin setting selected:

Processes: Edit Processes
Processes: View Processes

See the Process permissions or ask your Administrator for assistance.

Follow these steps to add a Boundary Error Event object to the Process model:

View your Processes. The Processes page displays.
Create a new Process or click the Open Modeler icon to edit the selected Process model. Process Modeler displays.
Add one of the following Process model or connectors to your Process model in which to associate with the Boundary Error Event object:
- Form Task
- Manual Task
- Script Task
- Sub Process
- Actions By Email connector
- Data Connector connector
- DocuSign connector
- IDP connector
- PDF Generator connector
- Send Email connector
From the Boundary Events drop-down menu, select the Boundary Error Event option.
The Boundary Error Event object displays on the top of its associating object/connector.

Adjust location and appearance

Settings

The Boundary Error Event object has the following panels that contain settings:

Configuration Panel Settings

Edit the Object Name

An object name is a human-readable reference for a Process object. Process Modeler automatically assigns the name of a Process object with its object type. However, an object's name can be changed.

Follow these steps to edit the name for a Boundary Timer Event object:

Select the Boundary Error Event object from the Process model in which to edit its name.
Ensure that the Configuration panel displays. If not, show it. The Name setting displays. This is a required setting.
In the Name setting, edit the selected object's name and then press Enter.

Documentation Panel Settings

Describe the object's purpose and how it functions in the Process. This description does not affect Requests for the Process, but may be useful for Process model maintenance such as how the object is configured. Edit information by using the What-You-See-Is-What-You-Get (WYSIWYG) rich text editor.

A Process's entered documentation displays by selecting the View Documentation icon for that Process.

Edit the Object's Description Displayed in Process Documentation

Follow these steps to edit the description for an object:

Select the object from the Process model in which to edit its description.
Ensure that the Configuration panel displays. If not, show it. Panels to configure this object display.
Expand the Documentation panel if it is not presently expanded. The Description setting displays.
In the Description setting, edit the information to display when viewing documentation for this object and then press Enter. Alternatively, use the What-You-See-Is-What-You-Get (WYSIWYG) rich text editor to stylize your text by clicking the More icon.
Follow these guidelines to use the WYSIWYG rich text editor to stylize your text:
- Undo changes: Click on theicon to undo the last action.
- Redo changes: Click on theicon to redo the last undone action.
- Insert/Edit Link: Click on theicon to convert the selected text into a hyperlink. Follow these steps to create a hyperlink:
  1. Select the required text from the Rich Text control.
  2. Click on theicon. The Insert/Edit Link screen displays.
  3. In the URL setting, enter the destination URL.
  4. In the Text to display setting, edit or enter the text displayed in the Rich Text control.
  5. In the Title setting, enter the text to display when a user hovers over the displayed text.
  6. From Open link in… drop-down menu, select one of these options:
    - New window: Select this option to open the destination page in a new browser window.
    - Current window: Select this option to open the destination page in the current browser window.
- Insert/Edit Image: Click on the Insert/Edit Image iconto insert an image. Follow these guidelines:
  1. Click on the Insert/Edit Image icon.
  2. The Insert/Edit Image screen displays:
  3. In the Source setting, enter a URL for the image.
  4. In the Alternative Description setting, enter the text to display if the source URL of the image is not accessible.
  5. In the Width setting, enter the maximum width for the image.
  6. In the Height setting, enter the maximum height for the image.
  7. Toggle the Constrain Proportions iconto maintain the width-height ratio of the image to its original proportion.
  8. Click Save.
- Insert Page Break for PDF: Click on the Insert Page Break for PDF iconto insert a page break when a PDF document is created for this documentation if your browser supports this feature.
- Format text: Follow these guidelines to format text:
  - Headings: From the Paragraph/Formats menu, select Headings and then select a heading size.
  - Bold: Do one of the following:
    - From the editor toolbar, select theicon.
    - From the Paragraph/Formats menu, select Inline and then Bold.
  - Italics: Do one of the following:
    - From the editor toolbar, select theicon.
    - From the Paragraph/Formats menu, select Inline and then Italic.
  - Underline: From the Paragraph/Formats menu, select Inline and then Underline.
  - Strikethrough: From the Paragraph/Formats menu, select Inline and then Strikethrough.
  - Superscript: From the Paragraph/ Formats menu, select Inline and then Superscript.
  - Subscript: From the Paragraph/Formats menu, select Inline and then Subscript.
  - Code: From the Paragraph/Formats menu, select Inline and then Code.
  - Paragraph: From the Paragraph/Formats menu, select Blocks and then Paragraph.
  - Blockquote: From the Paragraph/Formats menu, select Blocks and then Blockquote.
  - Division: From the Paragraph/Formats menu, select Blocks and then Div.
  - Preformatted: From the Paragraph/Formats menu, select Blocks and then Pre.
  - Change text color: Use the Text Color drop-down to change text color. Click on theicon. The color palette displays. Do one of the following:
    - Select one of the color swatches from the color palette. The selected text changes to that color.
      - Click theicon to select a custom color from the Color Picker.
      - Click theicon to reset the text to its default color.
  - Align text: Follow these guidelines to align text:
    - Left align: Do one of the following:
      - From the editor toolbar, use theicon to left-align text.
      - From the Paragraph/Formats menu, select Align and then Left.
    - Center align: Do one of the following:
      - From the editor toolbar, use theicon to center-align text.
      - From the Paragraph/Formats menu, select Align and then Center.
    - Right align: Do one of the following:
      - From the editor toolbar, use theicon to right-align text.
      - From the Paragraph/Formats menu, select Align and then Right.
    - Justify: Do one of the following:
      - From the editor toolbar, use theicon to justify text.
      - From the Paragraph/Formats menu, select Align and then Justify.
  - Insert a bullet list: Use theicon to format text as a bulleted list.
  - Insert a numbered list: Use theicon to format text as a numbered list.
  - Indent text: Click on theicon to increase text indenting.
  - Outdent text: Click on theicon to decrease text indenting.

Advanced Panel Settings

Edit the Node's Identifier Value

Process Modeler automatically assigns a unique value to each Process node added to a Process model. However, a node's identifier value can be changed if it is unique to all other nodes in the Process model, including the Process model's identifier value.

All identifier values for all nodes in the Process model must be unique.

Follow these steps to edit the identifier value for a Boundary Error Event object:

Select the Boundary Error Event object from the Process model in which to edit its identifier value.
Ensure that the Configuration panel displays. If not, show it. Panels to configure this object display.
Expand the Advanced panel if it is not presently expanded. The Node Identifier setting displays. This is a required setting.
In the Node Identifier setting, edit the Boundary Error Event object's identifier to a unique value from all nodes in the Process model and then press Enter.