Process Analytics

Process Analytics offers pre-configured reports that provide valuable insights into the performance of your Processes. Key features include:

  • View analytics about Cases and Tasks.

  • Get an overview of activities across the platform.

  • Review the historical performance of a single Process or Case.

  • Analyze how Process design impacts performance.

  • Filter data to drill down to more detailed levels of analysis.

  • View performance trends over time.

  • Export data to a CSV file.

View Analytics

Follow these steps to view Process Analytics:

  1. Ensure that you are logged on to ProcessMaker Platform.

  2. Click the Analytics option from the top menu to view a list of processes in your organization.

  3. Click on a process to view detailed analytics for that process.

The Analytics reports are displayed in the following tabs:  

The Overview tab provides a comprehensive summary of case performance and key metrics, including:

  • Total Case volume.

  • Number of active and closed Cases.

  • Numbers of Cases closed within the defined due dates.

  • Process KPIs, such as average duration or steps per Case.

Use the Filter button to filter based on dates, metrics, or other criteria.

The Analysis tab offers an in-depth view of process metrics and performance, including the following:

  • Total number of Cases.

  • Total complete time.  

  • Average completion time.

  • Cases completed during specific time periods.

  • Tasks per Case.

  • Drill down to view detailed data about individual Cases.

  • Create custom charts through filtering.

The Trends tab showcases the performance of Cases over time, featuring the following options:

  • View started and completed Cases.

  • Switch between chart and table view.

  • Create filters to view specific data.