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Learn what information displays in a Request summary.
View all your assigned Tasks.
The Tasks tab displays the summary for all assigned Tasks to the Request participants at that time.
Follow these steps to view the tasks assigned to Request participants:
Ensure that you are logged on to ProcessMaker Platform.
View one of the following Requests pages:
My Requests, In Progress, or All Requests page if the request status is In Progress.
My Requests, or All Requests page if the request status is Canceled.
My Requests, In Progress, Completed, or All Requests page if the request status is Error.
Do one of the following:
From the # column in the Request page, click the Request number associated with the Process that you want to view. That Request's summary displays.
Click the Tasks tab. Tasks display per row in a table.
The Tasks tab displays if requests are In-Progress, Canceled, or in Error status.
Click a tab below to view the Tasks tab for each status type that uses it. Tabs for each status type display in alphabetical order.
The Tasks tab displays the following summary in tabular format about assigned Tasks to Request participants to that time:
#: The # column displays the Task ID associated with its Process. Each time that Task is assigned to a Request participant, the ID for that Task increments by one.
Task: The Task column displays the name of each Task to be completed for the selected Request for all Request participants. If a Task is assigned to you, a hyperlink displays in the Task name.
Assigned: The Assigned column displays the username's avatar to whom the Task is assigned. Hover your cursor over a user's avatar to view that person's full name.
Due: The Due column displays the date the Task is due. The time zone setting to display the time is according to the ProcessMaker Platform instance unless your user profile's Time zone setting is specified.
Below the table see the following:
The history of the Request displays all Request actions. See Request History.
Task comments that participants posted to that Request display in chronological order within that Request's history.
If there are no assigned Tasks for the selected Request, the following message displays: No Data Available.
Control how tabular information displays, including how to sort columns or how many items display per page.
Understand how a Request's workflow has routed by viewing a color-coded overview of the Process model of that Request.
Request tracking displays Request status, history, and the projected future routing of that Request using a graphical illustration that overlays over that Request's Process model. Understand exactly current workflow of that Request is in the Process and where it can go next.
Request tracking provides the following insight to your Request:
View current routing for that Request: The Process model displays the workflow routing that Request has taken to its current status.
View the status of each Task in that Request: A color-coded illustration overlays over the Process model for that Request to indicate the status of each Task in that Request's workflow routing to that datetime. The following colors represent Task status in that Request:
Completed Tasks: Completed Tasks display with a green-colored overlay.
In-progress Tasks: Tasks that are in progress display with a blue-colored overlay.
Untriggered Tasks: Tasks that are not triggered in that Request display with a gray-colored overlay.
Discover bottlenecks in multiple Requests of that Process: View metadata for each affected Task in that Request, such as the time between Tasks, time on each Task, and the number of times a particular workflow route has been taken. By analyzing metadata for multiple Requests of that Process, learn where bottlenecks occur in workflow routing so Process Managers and other Process Designers can optimize that Process for better performance.
Empower Request participants to champion their Requests: Request starters and subsequent participants in that Request can closely monitor progress of their Requests.
Follow these steps to track your Request:
Ensure that you are logged on to ProcessMaker Platform.
View one of the following Requests pages:
My Requests, In Progress, or All Requests page if the request status is In Progress.
My Requests, Completed, or All Requests page if the request status is Completed.
My Requests, or All Requests page if the request status is Canceled.
My Requests, In Progress, Completed, or All Requests page if the request status is Error.
Do one of the following:
From the # column in the Request page, click the Request number associated with the Process that you want to view. That Request's summary displays.
Click Overview tab. For each Request, the Overview tab displays its tracking.
Below the Overview panel see the following:
The history of the Request displays all Request actions. See Request History.
Task comments that participants posted to that Request display in chronological order within that Request's history.
Your user account or group membership must have the "Requests: View All Requests" permission to see the in-flight process map unless your user account has the Make this user a Super Admin setting selected.
See the Request permissions or ask your Administrator for assistance.
Process element information is just available for Task Elements.
Click a tab below to view the Overview tab for each Request status type that uses it. Tabs for each status type display in alphabetical order.
The Overview tab displays the following about Request tracking to that datetime:
Process Name: At the top-left, the Process name displays composed with the legend In-Flight Map.
Map Movement: Click and drag the navigate around the illustration of the Process model.
Task Information: Click a Task element to display the following:
If the Task is completed, that Task displays with a green-colored overlay. After clicking the Task, a tooltip displays information including the Task name, its status, user who completed that Task, the datetime when the Task started, and the datetime when the Task completed.
If the Task is in progress, that Task displays with a blue-colored overlay. After clicking the Task, a tooltip displays information including the Task name, its status, and the datetime when the Task started. Since that Task is not complete, information is not available yet regarding which user completed that Task or when.
If the Task is not triggered in that Request, that Task displays with a gray-colored overlay. After clicking the Task, a tooltip displays the Task name and the message No information found.
Path Information: Click a flow element's overlay to see how that Request's workflow routed within the Process. A tooltip displays how many times that route was repeated.
Otherwise, if the Request has not routed through a specific flow element, that flow element displays No information found.
View the information entered into a Request.
Follow these steps to view values in the Request:
View one of the following Requests pages:
Do one of the following:
From the # column in the Request page, click the Request number associated with the Process that you want to view. That Request's summary displays.
Click the Summary tab. A data table displays all values entered into the Request.
The Summary tab displays if requests are In-Progress, Completed, or Canceled status.
If the Request is in progress, there are no Request values to display. Instead, the Summary tab displays the following message: This Request is currently in progress. This screen will be populated once the Request is completed.
Click a tab below to view the Summary tab for each status type that uses it. Tabs for each status type display in alphabetical order.
When the Summary tab displays the JSON-formatted key-value pairs from the Request data, the following information displays:
Value: The Value column displays that key's value as entered by a person manually interacting with a form. For example, a Text control to enter your name could have the value John Doe
which would display in the Value column here.
Below the Summary panel see the following:
View the description of a Request's error.
The Errors tab displays the description of the error for a selected Request if an error occurred. The Errors tab only displays if an error has occurred.
Follow these steps to view error description:
Do one of the following:
From the # column in the Request page, click the Request number associated with the Process that you want to view. That Request's summary displays.
Click Errors tab. Errors display per row in a table.
The Errors tab displays only if requests are with Error status.
A table summarizes all errors in a Request.
The Errors tab displays the following summary in tabular format about Request errors:
Error: The Error column displays the error description.
Time: The Time column displays how long ago the error occurred.
Element: The Element column displays to which element the error occurred within the Process associated with the Request.
Below the Errors panel see the following:
Click the Open Request iconfor a Request. That Request's summary displays.
Click the Open Request iconfor a Request. That Request's summary displays.
Zoom Controls: At the bottom-left, use the zoom controls to zoom in and out on the Process model while navigating.
The Summary tab displays the summary of information entered into and accumulated into the completed or canceled Request. The Summary tab may display values in the Request in the following ways:
By default, displays in JSON format key-value pairs in tabular format that represent Screen control data.
Configure a -type Screen that summarizes specific information from the Request. See .
Ensure that you are to ProcessMaker Platform.
, , or page if the request status is In Progress.
, , or page if the request status is Completed.
, or page if the request status is Canceled.
Click the Open Request iconfor a Request. That Request's summary displays.
Key: The Key column displays the JSON key name that represents the Screen control name the Request participant entered data. For example, a control to enter your company's name could have a setting value of companyName
which would display in the Key column here.
The history of the Request displays all Request actions. See .
that participants posted to that Request display in chronological order within that Request's history.
Ensure that you are to ProcessMaker Platform.
View , , , or page if the request status is Error.
Click the Open Request iconfor a Request. That Request's summary displays.
The history of the Request displays all Request actions. See .
that participants posted to that Request display in chronological order within that Request's history.
View and edit Request data.
The Data tab displays the data from a completed Request in JSON format. The Data column only displays when that Request is completed.
Follow these steps to edit Request data:
Ensure that you are logged on to ProcessMaker Platform.
View My Requests, Completed, or All Requests page when the Request's status is Completed.
Do one of the following:
From the # column in the Request page, click the Request number associated with the Process that you want to view. That Request's summary displays.
Click the Data tab. The data displays in a JSON format.
The Data tab displays only if Requests are with Completed status.
Your user account or group membership must have the "Requests: Edit Request Data" permission to edit Request data unless your user account has the Make this user a Super Admin setting selected.
See the Request permissions or ask your Administrator for assistance.
Request data displays in JSON format.
Follow these steps to edit and save the completed Request data from those values that were submitted in the Request:
Do one of the following:
View the Data tab. Note that the Data tab does not display until the Request is completed.
From the editable JSON setting, change the values that were submitted during the Request to those that you want.
Optionally, click the Create Scenario button to create a Scenario of this JSON data to view it in the Scenarios feature.
Click Save. The following message displays when the Request values are changed: Request data successfully updated.
Below the Data panel see the following:
The history of the Request displays all Request actions. See Request History.
Task comments that participants posted to that Request display in chronological order within that Request's history.
Click the Open Request iconfor a Request. That Request's summary displays.
Optionally, from the bottom-left, enable the tree toggle to see the tree representation of JSON as a data model to understand the different structural elements within it. To navigate in the Data Browser canvas, see Data Browser.
View a summary of completed Tasks.
The Completed tab displays the summary of all Tasks Request participants completed to that time.
Follow these steps to view completed tasks summary:
Ensure that you are logged on to ProcessMaker Platform.
View one of the following Requests pages:
My Requests, In Progress, or All Requests page if the request status is In Progress.
My Requests, Completed, or All Requests page if the request status is Completed.
My Requests, or All Requests page if the request status is Canceled.
My Requests, In Progress, Completed, or All Requests page if the request status is Error.
Do one of the following:
From the # column in the Request page, click the Request number associated with the Process that you want to view. That Request's summary displays.
Click the Completed tab. A table displays each completed task per row.
Click a tab below to view the Completed tab for each status type. Tabs for each status type display in alphabetical order.
The Completed tab displays the following summary in tabular format about completed Tasks participants completed to that time in the Request:
The Completed tab displays the following summary in tabular format about completed Tasks participants completed to that time in the Request:
#: The # column displays the Task ID associated with its Process. Each time that Task is assigned to a Request participant, the ID for that Task increments by one.
Task: The Task column displays the name of each completed Task in the selected Request.
Assigned: The Assigned column displays the username's avatar to whom the Task was assigned. Hover your cursor over a user's avatar to view that person's full name.
Due: The Due column displays the date the Task was due. The time zone setting to display the time is according to the ProcessMaker Platform instance unless your user profile's Time zone setting is specified.
Below the Completed panel see the following:
The history of the Request displays all Request actions. See Request History.
Task comments that participants posted to that Request display in chronological order within that Request's history.
If the selected Request has no completed Tasks, the following message displays: No Data Available.
Control how tabular information displays, including how to sort columns or how many items display per page.
View files associated with a Request.
Requests store files associated differently depending if the File Manager package is installed. See the following sections regarding how Requests store files:
File Manager package is not installed: The Files tab displays Request files.
File Manager package is installed: The File Manager tab displays Request files.
Follow these steps to view files associated with the Request:
Ensure that you are logged on to ProcessMaker Platform.
View one of the following Requests pages:
My Requests, In Progress, or All Requests page if the request status is In Progress.
My Requests, Completed, or All Requests page if the request status is Completed.
My Requests, or All Requests page if the request status is Canceled.
My Requests, In Progress, Completed, or All Requests page if the request status is Error.
Do one of the following:
From the # column in the Request page, click the Request number associated with the Process that you want to view. That Request's summary displays.
Click Files or File Manager tab. A table displays all files associated.
When the File Manager package is not installed, the Files tab displays all files associated with the Request to that time. The Files tab only displays in that Request summary if one of the following occurs:
At least one file has been uploaded to that Request.
A PDF Generator connector in that Request has automatically generated a PDF of a Display-type Screen. Note that to use the PDF Generator connector, the PDF Generator package must be installed.
The Files tab displays the following summary in tabular format about the files associated with the Request:
File Name: The File Name column displays the name of each file associated with the selected Request. Click the file name to download it to your local computer or network location.
MIME Type: The MIME Type column displays the MIME type for the associated file.
Created At: The Created At column displays the date the file became associated with the selected Request. The file became associated with the Request when the person who attached it submitted the Screen to which the file was uploaded. The time zone setting to display the time is according to the ProcessMaker Platform instance unless your user profile's Time zone setting is specified.
Below the table see the following:
The history of the Request displays all Request actions. See Request History.
Task comments that participants posted to that Request display in chronological order within that Request's history.
When the File Manager package is installed, the File Manager tab displays all files associated with the Request to that time.
The File Manager tab displays the following summary in tabular format about the files associated with the Request:
Name: The Name column displays the name of each file associated with the selected Request. Beside each file's name is its MIME type.
Users: The Users column displays the avatar for the Request participant that uploaded each file associated with the selected Request. The file became associated with the Request when the person who attached it submitted the Screen to which the file was uploaded. Hover your cursor over a user's avatar to view that person's full name.
Size: The Size column displays the size of each file associated with the selected Request.
Modified: The Modified column displays the date that was modified. The file became associated with the Request when the person who attached it submitted the Screen to which the file was uploaded. The time zone setting to display the time is according to the ProcessMaker Platform instance unless your user profile's Time zone setting is specified.
Follow these steps to share a file with one or more users:
In the Share screen, enter with which user(s) to share this file.
Click Save. The following message displays: Shared users successfully updated.. The user(s) with which the file is shared receives a notification of the shared file.
Files that have been shared with you are in File Manager's Shared With Me folder.
Below the table see the following:
The history of the Request displays all Request actions. See Request History.
Task comments that participants posted to that Request display in chronological order within that Request's history.
View the Screens associated with each Task in a Request.
Follow these steps to view forms associated with the Request:
View one of the following Requests pages:
Do one of the following:
From the # column in the Request page, click the Request number associated with the Process that you want to view. That Request's summary displays.
Click the Forms tab. A table displays all submitted Screens to that moment
Click a tab below to view the Forms tab for each status type. Tabs for each status type display in alphabetical order.
The Forms tab displays the following summary in tabular format about submitted Screens by Request participants to that time in the Request:
Screen: The Screen column displays the name of each submitted Screen in the selected Request.
Description: The Description column displays the description of each Screen.
Below the Forms panel see the following:
Related Topics
Click the Open Request iconfor a Request. That Request's summary displays.
Click the Open Request iconfor a Request. That Request's summary displays.
Click the View iconfor the Request associated with the file to view its summary.
Click the Download iconfor the file to download to your local computer.
Click the Share iconfor the file to share. The Share screen displays.
The Forms tab displays the associated with each Task that each Request participant submitted in the Request to that time. For example, if a Request participant entered information into a Screen, all Request participants can view the Request data that the Task assignee entered.
Ensure that you are to ProcessMaker Platform.
, , or page if the request status is In Progress.
, , or page if the request status is Completed.
, or page if the request status is Canceled.
, , , or page if the request status is Error.
Click the Open Request iconfor a Request. That Request's summary displays.
To view a Screen and the Request data submitted by a Request participant, click the Details icon. The submitted Screen displays.
Click the Details iconagain to hide the displayed Screen and its Request data.
To print a Screen and its Request data, click the Print icon. A print preview displays in a new browser window from which you can select an accessible printer.
The history of the Request displays all Request actions. See .
that participants posted to that Request display in chronological order within that Request's history.
View a Request's summary.
Each Request displays a summary of that Request to that time.
Follow these steps to view a Request summary:
Ensure that you are logged on to ProcessMaker Platform.
View one of the following Requests pages:
My Requests, In Progress, or All Requests page if the request status is In Progress.
My Requests, Completed, or All Requests page if the request status is Completed.
My Requests, or All Requests page if the request status is Canceled.
My Requests, In Progress, Completed, or All Requests page if the request status is Error.
Do one of the following:
From the # column in the Request page, click the Request number associated with the Process that you want to view. That Request's summary displays.
On the right side, locate a box block titled with the Request status.
The summary displays according to the Request status type.
The following summary displays about a canceled Request:
Requested By: The Requested By field displays the avatar and full name of the person who started the selected Request. Hover your cursor over a user's avatar to view that person's full name.
Child Requests: The Child Requests field displays any child Requests associated with this Request, referred to as the parent Request when a child Request exists. A child Request is one from which this Request automatically started as designed in its associated Process. All child Requests have their own statuses since each routes independently of their parent Request. Click the link for any child Request to view the Request summary for that child Request. For example, a child Request represents a Sub Process. If there are no child Requests associated with this Request, the Child Requests field does not display. The status icon displays beside each child Request. See View Your Requests for descriptions of each status icon.
Participants: The Participants field displays each Request participant's avatar in the selected Request to the time the Request was canceled. Hover your cursor over a user's avatar to view that person's full name.
Request cancellation date: The date and time the Request was canceled displays below the Participants field. The time zone setting to display the time is according to the ProcessMaker Platform instance unless your user profile's Time zone setting is specified.
The following summary displays about a completed Request:
Requested By: The Requested By field displays the avatar and full name of the person who started the selected Request. Hover your cursor over a user's avatar to view that person's full name.
Child Requests: The Child Requests field displays any child Requests associated with this Request, referred to as the parent Request when a child Request exists. A child Request is one from which this Request automatically started as designed in its associated Process. All child Requests have their own statuses since each routes independently of their parent Request. Click the link for any child Request to view the Request summary for that child Request. For example, a child Request represents a Sub Process. If there are no child Requests associated with this Request, the Child Requests field does not display. The status icon displays beside each child Request. See View Your Requests for descriptions of each status icon.
Participants: The Participants field displays each Request participant's avatar in the selected Request. Hover your cursor over a user's avatar to view that person's full name.
Request completion date: The date and time the Request was completed displays below the Participants field. The time zone setting to display the time is according to the ProcessMaker Platform instance unless your user profile's Time zone setting is specified.
The following summary displays about an in-progress Request:
Requested By: The Requested By field displays the avatar and full name of the person who started the selected Request. Hover your cursor over a user's avatar to view that person's full name.
Cancel Request: The Cancel Request field allows a Request participant or ProcessMaker Platform Administrator to cancel the Request if that Request participant's user account has the appropriate permission to cancel Requests for that Process. If your user account does not have the permission(s) to cancel Requests for that Process, the Cancel Request field does not display. See Cancel a Request.
Child Requests: The Child Requests field displays any child Requests associated with this Request, referred to as the parent Request when a child Request exists. A child Request is one from which this Request automatically started as designed in its associated Process. All child Requests have their own statuses since each routes independently of their parent Request. Click the link for any child Request to view the Request summary for that child Request. For example, a child Request represents a Sub Process. If there are no child Requests associated with this Request, the Child Requests field does not display. The status icon displays beside each child Request. See View Your Requests for descriptions of each status icon.
Participants: The Participants field displays each Request participant's avatar in the selected Request to that time. Hover your cursor over a user's avatar to view that person's full name.
Request creation date: The date and time the Request was created displays below the Participants field. The time zone setting to display the time is according to the ProcessMaker Platform instance unless your user profile's Time zone setting is specified.
The following summary displays about a Request in which an error occurred:
Requested By: The Requested By field displays the avatar and full name of the person who started the selected Request. Hover your cursor over a user's avatar to view that person's full name.
Participants: The Participants displays each Request participant's avatar in the selected Request to the time of the error. Hover your cursor over a user's avatar to view that person's full name.
Request error date: The date and time in which the Request error occurred displays below the Participants field. The time zone setting to display the time is according to the ProcessMaker Platform instance unless your user profile's Time zone setting is specified.
A Request summary with errors has the following actions:
Follow these steps to manually complete a Request with an error:
Click Confirm. The status for the selected Request changes from Error to Complete.
A user may rollback to return to a previously completed Task when an error has occurred in that Request. The Process Manager receives both an in-application and email notification that the Request is in-error. Rolling the Request back places its status as in-progress instead of in error so that the Process Manager may properly route that Request.
A Request may be rolled back in the following circumstances:
That user attempting to rollback that Request is a Process Manager.
The Script Task or Data Connector object that has an error is preceded by a Form Task element during that Request's workflow routing.
The Script Task or Data Connector object that has an error has a subsequent Form Task element.
That Request is in an ERROR state.
If a Request with an error does not meet these conditions, the button to rollback that Request is not available.
Follow these steps to rollback a Request that has an error:
Click Confirm. ProcessMaker Platform rolls back to the previously completed Task.
Fix the error in the affecting Script Task or Data Connector object.
Continue that Request's workflow as normal.
A user may attempt to resume a Request that has a Script Task failed in the following circumstances:
That user attempting to retry that Request must have the Make this user a Super Admin option enabled on that user account.
The Request that has an error is not a child Request to a parent Request.
That Request is in an ERROR state.
The error in the Request is caused by one or more Script Tasks which is in an ACTIVE, ERROR, or FAILING state.
The Request does not have any other Tasks that are in ACTIVE, ERROR, or FAILING states.
If a Request with an error does not meet these conditions, the button to retry that Request is not available.
Retrying the Request only attempts to retry the affected Script Task(s) which are in an ACTIVE, ERROR, or FAILING state. If the error for a Request under these circumstances is resolved when retrying that Request, the Request resumes. Its status becomes in-progress. Workflow routes that were in progress prior to the error resume.
If the error for that Request is not resolved, the Request immediately errors again.
Follow these steps to retry a Request that has an error:
Click Confirm. ProcessMaker Platform tries to resume that Request.
View a Request's history.
Request history displays in chronological order with the most recent events at the top.
Follow these steps to view the history:
View one of the following Requests pages:
Do one of the following:
From the # column in the Request page, click the Request number associated with the Process that you want to view. That Request's summary displays.
Below the tabular information summarizing the Request displays that Request's history: all Request actions to that time in chronological order. The oldest Request actions display at the top of the Request history.
The following information displays about each action in the Request history:
Request participant: The Request participant who performed the action is represented by his or her avatar. Hover your cursor over a user's avatar to view that person's full name. If the system performed an action by running a Script or other automated function, that action is represented by "S" avatar.
Description of the action: To the right of when the Request action occurred displays a description of that action. The system generates this action description.
Click the Open Request iconfor a Request. That Request's summary displays.
Parent Request: The Parent Request field displays the parent Request associated with this Request, referred to as the child Request when a parent Request exists. The parent Request is one that automatically started this Request as designed in its associated Process. The parent Request has its own status since it routes independently of its child Request(s). Click the link for the parent Request to view the Request summary for that Request. For example, a parent Request represents the main Process that started a Sub Process request. If there is no parent Request associated with this Request, the Parent Request field does not display. The status icon displays beside the parent Request. See View Your Requests for descriptions of each status icon. Below is an example of a parent Request in a Request summary.
Parent Request: The Parent Request field displays the parent Request associated with this Request, referred to as the child Request when a parent Request exists. The parent Request is one that automatically started this Request as designed in its associated Process. The parent Request has its own status since it routes independently of its child Request(s). Click the link for the parent Request to view the Request summary for that Request. For example, a parent Request represents the main Process that started a Sub Process Request. If there is no parent Request associated with this Request, the Parent Request field does not display. The status icon displays beside the parent Request. See View Your Requests for descriptions of each status icon. Below is an example of a parent Request in a Request summary.
Parent Request: The Parent Request field displays the parent Request associated with this Request, referred to as the child Request when a parent Request exists. The parent Request is one that automatically started this Request as designed in its associated Process. The parent Request has its own status since it routes independently of its child Request(s). Click the link for the parent Request to view the Request summary for that Request. For example, a parent Request represents the main Process that started a Sub Process Request. If there is no parent Request associated with this Request, the Parent Request field does not display. The status icon displays beside the parent Request. See View Your Requests for descriptions of each status icon. Below is an example of a parent Request in a Request summary.
Child Requests: The Child Requests field displays any child Requests associated with this Request, referred to as the parent Request when a child Request exists. A child Request is one from which this Request automatically started as designed in its associated Process. All child Requests have their own statuses since each routes independently of their parent Request. Click the link for any child Request to view the Request summary for that child Request. For example, a child Request represents a Sub Process. If there are no child Requests associated with this Request, the Child Requests field does not display. The status icon displays beside each child Request. See View Your Requests for descriptions of each status icon. Below is an example of a Child Request in a Request summary.
Parent Request: The Parent Request field displays the parent Request associated with this Request, referred to as the child Request when a parent Request exists. The parent Request is one that automatically started this Request as designed in its associated Process. The parent Request has its own status since it routes independently of its child Request(s). Click the link for the parent Request to view the Request summary for that Request. For example, a parent Request represents the main Process that started a Sub Process request. If there is no parent Request associated with this Request, the Parent Request field does not display. The status icon displays beside the parent Request. See View Your Requests for descriptions of each status icon. Below is an example of a parent Request in a Request summary.
Locate the Complete field.
Click Complete. A message displays to confirm you want to complete the Request.
Locate the Rollback Request field.
Click Rollback. The Caution screen displays to confirm rollbacking the Request that is in an ERROR state.
Locate the Retry Request field.
Click Retry. The Caution screen displays to confirm retrying the Request that is in an ERROR state.
Ensure that you are to ProcessMaker Platform.
, , or page if the request status is In Progress.
, , or page if the request status is Completed.
, or page if the request status is Canceled.
, , , or page if the request status is Error.
Click the Open Request iconfor a Request. That Request's summary displays.
Date and time the action occurred: To the right of the Request participant displays the date and time the Request action occurred. The time zone setting to display the time is according to the ProcessMaker Platform instance unless your Time zone setting is specified.