Self-Assign Tasks to Yourself from a Queue
View Tasks that you can self-service yourself to completion.
View Self-Service Tasks That You Can Assign to Yourself
If a self-assigned Task is then reassigned to another user, that Task no longer can be self-assigned.
Follow these steps to view the queue of self-service Tasks from which to assign to yourself:
Click the Tasks option from the top menu. The To Do Tasks page displays.
Click the Claim Task button to self-assign this Task. This Task moves from the Self Service page to your To Do Tasks page, and its status changes to In Progress.
The Self Service Task page displays the following information in tabular format about all your completed Tasks:
Task: The Task column displays the name of the Task. Click the Task name, and then click the Claim Task button to self-assign that Task.
Assignee: The Assignee column in other Task-related pages displays the user assigned a Task. Since all Tasks in the Self Service page are Tasks that have not been self-assigned, the Assignee column displays no information.
Self-Assign a Task to View Its Summary
From the Task column, click the Task name that you want to view, and then click the Claim Task button.
View a Request Summary Associated with a Task
From the Request column, click the Request for the completed Task.
Search for a Task
Use Request data to search for Tasks on this page based on the following criteria:
Request: Search using one or more Requests based on the Process names associated with the Request(s).
Task: Search using one or more Task names as part of your search criteria.
Status: Search using one or more of the following Task statuses:
In progress: Include Tasks that are assigned to you which are in progress or not started as part of your search criteria.
Completed: Include Tasks that are you have completed as part of your search criteria.
Self service: Include Tasks that you can assign to yourself, but have not yet been assigned.
Save the Settings of a Search
If the Saved Searches package is not installed, the Save Search button is not available.
Be Reminded of Overdue Tasks
If you have Tasks in the To Do Tasks page, a message displays above your completed Tasks how many overdue Tasks you have.
No Self Service Tasks?
If there are no self service Tasks assigned to your group, the following message displays: No Results.
Display Information the Way You Want It
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