Track Your Requests

Understand how a Request's workflow has routed by viewing a color-coded overview of the Process model of that Request.

Overview

Request tracking provides the following insight to your Request:

• View current routing for that Request: The Process model displays the workflow routing that Request has taken to its current status.

• • Completed Tasks: Completed Tasks display with a green-colored overlay.

  • In-progress Tasks: Tasks that are in progress display with a blue-colored overlay.

  • Untriggered Tasks: Tasks that are not triggered in that Request display with a gray-colored overlay.

• Empower Request participants to champion their Requests: Request starters and subsequent participants in that Request can closely monitor progress of their Requests.

Follow these steps to track your Request:

2. View one of the following Requests pages:
3. Do one of the following:

   • From the # column in the Request page, click the Request number associated with the Process that you want to view. That Request's summary displays.
4. Click Overview tab. For each Request, the Overview tab displays its tracking.

Below the Overview panel see the following:

Track Routing in Your Request

Your user account or group membership must have the "Requests: View All Requests" permission to see the in-flight process map unless your user account has the Make this user a Super Admin setting selected.

Click a tab below to view the Overview tab for each Request status type that uses it. Tabs for each status type display in alphabetical order.

Canceled

Completed

In-Progress

With Error(s)

The Overview tab displays the following about Request tracking to that datetime:

• Process Name: At the top-left, the Process name displays composed with the legend In-Flight Map.

• Map Movement: Click and drag the navigate around the illustration of the Process model.

• • If the Task is completed, that Task displays with a green-colored overlay. After clicking the Task, a tooltip displays information including the Task name, its status, user who completed that Task, the datetime when the Task started, and the datetime when the Task completed.

  • If the Task is in progress, that Task displays with a blue-colored overlay. After clicking the Task, a tooltip displays information including the Task name, its status, and the datetime when the Task started. Since that Task is not complete, information is not available yet regarding which user completed that Task or when.

  • If the Task is not triggered in that Request, that Task displays with a gray-colored overlay. After clicking the Task, a tooltip displays the Task name and the message No information found.
• Path Information: Click a flow element's overlay to see how that Request's workflow routed within the Process. A tooltip displays how many times that route was repeated.

Otherwise, if the Request has not routed through a specific flow element, that flow element displays No information found.

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